Sam Dobbin

Openreach web portal

Openreach, a BT Group business, requested a complete re-design of their customer portal. I led the user experience work on tracks looking at process re-engineering, template design and information architecture.

What I did

Designing template and module wireframes
Team and client management
Workshop facilitation

The Openreach portal was re-designed from the ground up, delivering a much-improved user experience.

The public-facing site is now more engaging and easy to use, while the portal’s customer functionality is clearer, more reliable and much more usable.

Visit the site