I specialise in interaction design, concept development and user research. Over the years, I’ve worked with companies from a broad range of industries on projects ranging from web design, to ethnographic research, to game design. You can see some examples of my deliverables over here.
ZYB, owned by Vodafone, allows you to stay in sync with your friends through its connected address book. As part of a further phase of development, I led design work aimed at clarifying ZYB's current offerings, solving existing usability issues and adding greater functionality.
The Map of Medicine is an online tool for developing clinical best practice. During the course of my work, it developed from a static learning tool to an integrated clinical system. I led the key strands of UE work for this transition.
Smith & Nephew, a global healthcare product manufacturer, underwent a major project to improve the way it presented itself to customers online. I led the research, concept and design phases of the project.
Openreach, a BT Group business, requested a complete re-design of their customer portal. I led the user experience work on tracks looking at process re-engineering, template design and information architecture.
BP’s global internet platform aimed to bring all BP group websites - over 250 sites in six brands from countries all over the world - onto a single platform. I worked on and eventually led the team that brought a consistent look and feel and experience to all BP sites.
Royal Mail Group asked for help in shaping a 10-year online strategy for its businesses. I led the work from a user experience perspective, looking across web, mobile, kiosk and store presence.
Openreach, a BT Group business, requested an intensive ethnographic study of their call centre process to reduce the time and resources needed to repair faults for customers. I spent a week in a Chester call centre modelling the different processes at work.
Smith & Nephew, a global healthcare product manufacturer, engaged a two-person research team to investigate customer attitudes towards the web as part of its web optimisation project. Along with another researcher, I planned, organised and carried out a series of interviews, observations and surveys during the two-month project.
I’m a freelance user experience consultant based in London, UK, an over-ambitious sportsman and an occasional eater of pies.
I’m working with Orange until September 2010.
Download my CV and get in touch about later opportunities.
© Sam Dobbin 2002-2012. All rights reserved.
